standard-title FAQ’s Frequently asked questions from our customers.

FAQ’s

Frequently asked questions from our customers.

FAQ's

Q: Do you make exceptions for the cancellation fee?

Refunds are NOT given for advisories including weather (rain, wind, snow, temperature), air quality, wild animals, insects/pests (mosquitoes, wasps, mice, geese, etc), fire bans, liquor bans, car trouble, getting lost or evictions.

In extreme health or family circumstances we do make exceptions to this rule.  This is decided on a case-by-case basis.  

Q: Are you open year-round?

Yes.  Regular camping season is defined as April 1st to October 31st of each year. From November 1 to March 30 winter camping is available, but customers should note that once the ground freezes the water and sewer connections at ALL sites will be turned off.  This is entirely weather dependent.  Rates will be discounted when this occurs.  Our bathroom, shower, laundry, drinking water, and central dump station services will all be available for the entire year. 

Q: What is your pet policy?

Dogs weighing LESS than 50 lbs are permitted in the park, and each RV is permitted to have 2 animals in occupancy. Service animals are welcome at all times, regardless of size or breed. If you have a service animal please let the office know upon check-in.

Q: When is Check-In and Check-Out?

Check out is at 11:00 am, and Check in as at 1:00 pm, daily.

Q: I’ve paid my deposit for my reservation. What if I need to cancel?

Our cancellation policy is as follows: Cancellations made within 14 days of your arrival date are non-refundable. If you cancel your booking in advance of 14 days, we refund everything but a $10 processing fee.

Q: Where exactly are you located?

Since we are located outside the Calgary City limits, it can be complicated for some navigation systems to find us. Various browsers and navigation systems provide alternate information based on their own data and research. The most successful is our physical land address, used through Google Maps:

244024 Range Road 284 Calgary, AB

It is important that you do not use our Postal Code to find us – our mail goes elsewhere! If the above address does not work, our GPS location is: 51.06935 | -113.86360

And if you are STILL struggling to find us, please don’t hesitate to call us at 1-403-293-6640 or toll free at 1-877-707-0677 for directions!  We are happy to provide them over the phone (as long as you have hands-free or a passenger to call!).

Q: How far are you from Calgary (and the Stampede!) ?

We are located 2km from the City of Calgary, but 22 km from the downtown core, as well as the Stampede Grounds.

Q: Do you have a shuttle for the Stampede?

Yes, we do! Our shuttle service runs all ten days of the Stampede celebrations. It is $12 per person, round trip to ride. Two departure and return times daily, plus an extra morning departure on Parade Day, make it flexible for your Stampede plans! The shuttle does not need to be booked in advance, as we get as many buses as we sell tickets for.  Exact travel times are announced within 4 weeks of the Stampede start date.

Q: Do you allow fires?

Provided the county has not issued a fire ban we do permit fires. Most of our 30 amp sites do not have fire pits at them, but we do have two large group fire pit areas (with free fire wood!) for your use at any time. All of the 15 and 20 amp sites do have fire pits, and we sell wood in the store at a cost of $8 per bagged bundle (approx. 15-20 pieces). 

Q: Do you offer tenting sites?

As of 2014 we no longer have tent camping in the park. All sites are serviced for RV’s.

Q: Is the RV Park gated?

No, it is not. There are no time restrictions for entrance or departure. We do, however, enforce a strict Quiet Time from 11:00 pm to 7:00 am. Loud disturbances are not tolerated.

Q: Do you allow late check-ins?

Check-ins are permitted anytime between 1:00 pm and office closing. Late check ins are not available.